What’s Going on? We are currently experiencing a company wide network outage. This is affecting all company systems that require internet. We are working to resolve with highest priority.
What do I need to do?
Stand by. We will provide updates here and via email.
Calls in the helpdesk queue will not be returned at this time. Please email email@example.com for support outside of the network issues.
Components affected by this outage: Customer Portal CMS Asset Manager eForms
What’s Going on? GM is sending Donlen duplicated event data for some of our vehicles. This is impacting some driving behavior scores. Donlen/GM/USIC are working on a solution now. No ETA for the fix yet.
What do I need to do? Check DriverPoint to see if there are duplicated events & adjust driving behavior scores as needed.
Driverpoint is still attempting to catch up source databases from the outage this past weekend. "Old" events are mixed in with current events and slowing down the process.
Impact is we will see partial trips in Driverpoint AND not have current telematics data in our Driver Behavior data set for Daily Operations or Safety Apps in Qlik Sense.
No ETA is available at this time.
Production data such as count of tickets for Day Start, Past Due, and other similar metrics are incorrect. They appear to be inflated. No ETA available at this time...more to follow.